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  Customer Care 

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Our goal is to make your shopping experience as convenient as possible. If you still need additional information, please fell free to contact us.

Email: info@brazilgourmet.com
Phone: (610) 434-1109
Fax: (610) 434-4897
Customer Service Hours: 9am-5pm MST, Mon-Fri (excluding holidays)

Mailing Address:
Brazil Gourmet
1124 North Sherman St, Suite 201
Allentown, PA 18109

What Is Our Return Policy?

Before returning any product, you must obtain a Return Authorization (RA) number. Return merchandise can not be accepted without an RA number. Please have the following information ready when calling for an RA number: customer name, purchase order number, item name and number, and the nature of the problem.

Some non-defective, unused products may be returned for credit or exchange. Those returns authorized by Brazil Gourmet are subject to a restocking fee of up to 15%, and must be completed within 30 days of the date of purchase.

All approved return merchandise must be returned within 30 days from the date of purchase, complete and in resalable condition and must include original packing material, manuals, blank warranty cards, and other accessories provided by the manufacturer.

Brazil Gourmet reserves the right to authorize product returns beyond 30 days from the date of purchase. If the product is accepted after 30 days, credit will be issued toward future purchases only.

How Secure Is Our Site?

Your security is very important to us. Brazil Gourmet uses Secure Sockets Layer (SSL) encryption to protect data transmissions of your personal and financial information. SSL is the industry-standard and among the best software available today for secure online commerce transactions. It encrypts all of your personal information, including credit card number, name, address, and phone number, so that it can not be read as the information travels over the Internet. Brazil Gourmet does not allow any transactions that do not occur on a secure connection.

Delivery Time. UPS Ground delivery may take up to seven to nine (7-9) business days but typically occurs within three to five (3-5) business days or less, depending upon your location. UPS does not count the "pick-up day." Business days are Monday through Friday, excluding holidays..

A back-order notification will be sent on any item that is not in stock.

Will Sales Tax Apply to My Order?

Sales tax must be added to orders shipped to destinations within the state of New Jersey only. We are not required to collect sales tax on shipments outside of New Jersey.

Can I Send a Money Order?

We would be pleased to accept your money order as a form of payment. Just call us (610) 434-1109 (9am-5pm MST, Mon-Fri) to obtain a grand total for your money order.

Please make your money order payable to Liberty Imports, Inc. (our parent company), including your full name, shipping address, and telephone number and send to:

Liberty Imports, Inc.
1124 North Sherman St, Suite 201
Allentown, PA 18109

Terms of Use

For all prices and products, Brazil Gourmet reserves the right to make adjustments, substitutions, or cancellations due to errors, changing market conditions, product discontinuation, or typographical errors in advertisements. Brazil Gourmet is not responsible for manufacturer price changes, which may occur at any time without notice. up